DateTimeFirst NameLast NameEmailProblemAction TakenOutcome
11/05/201812:13JulieHayjulie@singakwenza.co.za Trouble logging in.Tested app login -- successful login. Walked her through the process.Successful login!
11/05/201811:23Shanna Kuklasmkukla@aol.comRegistration information was not transferred from CompuSystem. Forced a download from the CompuSystem database to our database and the mobile app.Successful login!
11/03/201812:36YiqingXuyiqing_xu@gwmail.gwu.eduHad not received registration record from CompuSystem.Forced a download from the CompuSystem database to our database and the mobile app.Successful login!
11/05/20181:15R.LevineRlevine0011@gmail.comHad not received registration record from CompuSystem.Provided login credentials and explained process.Successful login!
11/05/201811:27TheresaSpielbuschTeresa.Spielbusch@mhcc.eduUnable to login.In the system but the last name on the registration record was spelled incorrectly "Speilbusch." Assisted in checking login credentials and logging into the app successfully.Successful login! Appears to be user error on entering login credentials.
11/05/20182:35HelenaHortmanhelena_hortman@yahoo.com App is getting stuck on 11/15 date button in My Agenda.Made change to app code for older devices.Working well!
11/05/20184:52EthelKing-McKensieekingmck@kennesaw.eduTrouble logging in. Wanted to be signed up for the President's walk.Did not understand how to download the app from the App Store.Successful download and login! Walked her through the process over the phone.
11/08/201810:29Joelle Hustonjhuston@bssva.org1) Some categories in search have no sessions. 2) app is getting stuck on 11/15 date button in My Agenda.Resolved both issues through category update and code change for older devices.Successful login! All categories and content present.
11/08/20181:45ElizabethHueyu@naeyc.orgDifficulty logging in. App was stalled on splash screen.Elizabeth removed the app and reloaded it and everything worked.Successful login!